Returns Policy

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at: contact@dentanime.com.
Please note that returns must be sent to the following address:
60 Cité Louis Blanc, 60160 Montataire, France

If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

For any questions regarding returns, you can always reach us at contact@dentanime.com.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom-made products (e.g., special orders, personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases
    If you have questions about a specific item, feel free to contact us.

We also do not accept returns for sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the original item and, once approved, make a separate purchase for the new item.

14-Day Cooling-Off Period (EU Customers)

If your order was shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, with no justification required. As above, the item must be unused, with tags, and in original packaging, and you must provide proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@dentanime.com.